Terms & conditions
Clear rules for individual trip preparation, personal guiding, local support, consulting and sourcing.
Effective from: 13 July 2026
1. Service provider
The service provider is Adversimo s. r. o., registered office at Štefánikova 4292/100, 085 01 Bardejov, Slovak Republic, Company ID (IČO): 53349041, VAT ID: SK2121359482, registered in the Commercial Register of the District Court Prešov, section Sro, insert 41156/P (“Adversimo” or “we”). Contact: ricky@guideshenzhen.com.
2. Services provided by Adversimo
Adversimo provides its own professional services: individual trip preparation, itinerary design, research and recommendation of suitable options, preparation of direct booking links, review of itinerary connections, personal guiding, language assistance, local support, consultation and sourcing assistance.
The exact scope, location, dates, service fee and payment schedule are stated in an individual offer or order confirmation.
3. Hotels, transport, tickets and other third-party services
Adversimo does not sell accommodation, passenger transport, flights, admission tickets, meals, travel insurance, eSIM services or other travel services supplied by third parties. Adversimo does not collect one combined payment covering these third-party services.
We can save you the research: we prepare suitable options, verified recommendations and direct booking links, explain the booking steps and check whether the choices fit the itinerary. You make the final selection, confirm the reservation and pay the hotel, carrier, ticket seller or other supplier directly.
The contract for each third-party service is therefore between you and that supplier and is governed by the supplier’s own terms, cancellation rules and complaint process. Prices remain subject to change until you confirm them with the supplier. This model gives you the supplier’s real price, freedom to choose your preferred standard and budget, and no hidden Adversimo markup on hotels, transport or tickets.
4. Enquiry, offer and binding order
Submitting the website form is a non-binding enquiry, not a booking or an order for a tour. We normally respond with an individual proposal describing the scope, dates, fee and payment terms for Adversimo’s own service.
A binding contract with Adversimo is formed only when you expressly accept that offer, or when you pay the fee or deposit specified in the offer. Where applicable, confirmation of a distance contract is supplied on a durable medium.
5. Service fees and payment
Amounts labelled on this website as an estimated stay budget are not the price of a package holiday and are not a binding quotation. They are informative estimates of a traveller’s likely total on-the-ground costs for the stated group size and typical standard. The estimate may include Adversimo’s own service, expected prices of separately contracted third-party services such as accommodation, local transport and admissions, and an ordinary food budget.
Unless a page expressly says otherwise, estimated stay budgets exclude international flights, travel insurance, shopping and other personal spending. Actual costs depend on dates, availability, exchange rates, the hotel, room type, transport and programme selected.
Adversimo’s own service fee is stated separately in the individual offer or order confirmation before you order. You pay the cost of each selected hotel, carrier, ticket seller or other third-party travel provider directly to that provider.
Your individual offer or invoice states the amount due, payment method, due date and any applicable tax. Please check the scope and billing details before accepting the offer.
If the website offers an early-list discount to the first 50 eligible people, the 10% discount applies only to the first order of Adversimo’s own guiding service. It does not apply to accommodation, transport, admissions, food or any other third-party service. Eligibility is confirmed by email and the discount cannot be combined with another discount unless the individual offer expressly says otherwise.
6. Your responsibilities
You must provide accurate information needed to prepare the service, hold valid travel documents, verify entry and health requirements, make the third-party reservations you select and maintain appropriate travel insurance. Any visa, entry or health guidance from Adversimo is informational; final responsibility remains with the traveller and the relevant authority.
7. Changes and cancellation of Adversimo’s service
You may request a change of dates or scope. We will confirm whether the change is possible and whether it affects the service fee. Any deposit, cancellation schedule or non-refundable planning work is disclosed in the individual offer before you accept it.
Weather, safety conditions, transport disruption, authority decisions or attraction closures may require a reasonable itinerary adjustment. We will inform you promptly and use reasonable efforts to preserve the purpose and value of the agreed service.
8. Third-party reservation changes and cancellation
Changes, cancellations, refunds and complaints relating to a hotel, carrier, ticket seller or another supplier are governed by the terms of that supplier, because you contract and pay them directly. Adversimo is not responsible for the supplier’s performance, but can assist with communication and finding a practical alternative as part of the agreed support.
9. Consumer withdrawal rights
If you contract as a consumer at a distance, mandatory consumer-protection law may give you a 14-day withdrawal right. If you expressly request that Adversimo begin itinerary preparation or another service before that period ends and then withdraw, you may be required to pay a proportionate amount for work actually supplied up to the withdrawal. After a paid service has been fully supplied with the required prior express request, consent and acknowledgement, the withdrawal right may cease to the extent permitted by law.
The individual offer or order confirmation provides the legally required withdrawal information relevant to that contract. Mandatory rights in your country of residence are not limited by these terms.
10. Complaints about Adversimo’s service
Please report any issue with Adversimo’s own service without undue delay to ricky@guideshenzhen.com, ideally while the service is being supplied so we can try to correct it. Include your name, order reference, a description of the issue and your requested solution. We will handle the complaint within the period required by applicable law.
11. Alternative dispute resolution
After first asking Adversimo to remedy a consumer dispute, an eligible consumer may contact a competent alternative dispute resolution body, including the Slovak Trade Inspection. Information and current submission rules are available on the Slovak Trade Inspection website. The former EU Online Dispute Resolution platform was discontinued in 2025 and is not listed as a complaint channel here.
12. Personal data
Information about personal-data processing is in the Privacy policy. Cookie and analytics information is in the Cookie policy.
13. Governing law and final provisions
The contractual relationship is governed by Slovak law, without depriving a consumer of mandatory protections granted by the law of their country of residence. The version of these terms effective when an offer is accepted applies to that order.